The satisfaction of our customers is extremely important! If you want to return or exchange your order for any reason, we're here to help.
If an item doesn't fit, can I exchange it for another size?
Because we produce all clothing in limited quantities, we may be unable to exchange the item for another size. If you wish to exchange an item, please email us at the following address: firstname.lastname@example.org and we will find a solution to ensure your satisfaction.
I want to return an item and get a refund. What is the process?
To proceed with a refund, you must email email@example.com with the following pieces of information:
- Your first name.
- Last name.
- The item you wish to return.
- The reason for the return as well as your order number (which you can find in your confirmation email at the time of purchase).
A member of our team will send you a return label. Please allow 24 hours for a response to your email.
What are the criteria for refunding an item?
The item you wish to return must be in the same condition as when you received it. It must not have been worn, washed or altered. The tag should not have been removed.
What is the deadline for exchanging or returning an item?
You have 30 days after receiving your order to return it. Please write an email to firstname.lastname@example.org to inform us of the situation BEFORE returning your item to our head office.
Do I have to pay shipping costs to return an item?
In the case of a refund, shipping costs are not covered by SĒVE&CO. We will send you a return label by email, and $10.99 (plus taxes) will be DEDUCTED from the refund for your item. We do not cover the cost of return shipping and original shipping.
Please note that when we email you the return label, you automatically agree to pay the shipping costs of $10.99 plus taxes.
In the case of an exchange, the shipping cost to return the items is covered by the customer. However , we will pay the shipping costs to send you the new item.
When I return an item, when will the refund be issued?